The real lesson of Steve Jobs’ career
The media has missed a much larger, much more important point: Steve Jobs was the first CEO to bet the company on the user experience. From the very beginning of Apple, and renewing his efforts when he returned as interim CEO, Jobs was constantly focused on building products that would deliver the best possible experience – rather than the most up-to-date chipset, or the best partner arrangements, or the most horrific monopolistic lock-in scheme.
[Anyone else notice how Zappos has not improved since they were acquired? Great experience is hard to maintain and scale.]