The myopic focus on IT and engineering has to stop.
The truth is that there is absolutely critical telemetry coming from every facet of your organization. All of this telemetry is either directly related to providing better service to customers or directly related to providing better service to your organization itself which, in turn, stabilizes the platform on which you deliver products and services. Of this, I shouldn’t have to convince you and I find that no convincing of the general population is required. Yet, here we are with almost every organization I see standing blind to this vital information.
Don’t get me wrong, I don’t think technology isn’t a first-class component of today’s (and tomorrow’s) organizations. In fact, I think the technology group has been applying radically advanced techniques to telemetry data for years. It’s high time that these techniques and tools were applied to the organization unabridged.
There is a profound shift in data transparency and accountability coming to the organization to tomorrow. If you don’t buy in, you’ll simply fail to achieve the agility and efficiencies of your competition. I’m here, with Circonus, to make that happen.
[Nice rant Theo, no arg from me. But how about some examples about how you measure things at OmniTI? And how can I apply that to my company without jumping through ten hoops to do so? (I'm not being cynical here. I've got a busy group that would happily measure more things if it were easy to implement. Tell me how to do so.)]
Source: The Scriptures of Jesus