adaptive path » blog » Todd Wilkens » Why usability is a path to failure

adaptive path » blog » Todd Wilkens » Why usability is a path to failure: Recently, I’m even coming to believe that focusing on usability is actually a path to failure. Usability is too low level, too focused on minutia. It can’t compel people to be interested in interacting with your product or service. It can’t make you compelling or really differentiate you from other organizations. Or put another way, there’s only so far you can get by streamlining the shopping cart on your website. [Interesting but overly simplistic. Lots of interesting comments.]

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