A customer experience issue you can’t avoid any longer: the PXA

A customer experience issue you can’t avoid any longer: the PXA:

Any product that shares data needs will engage this issue sooner or later. And it may seem like a lot to handle, for the executives and product managers involved. But times have changed. It’s no longer enough, as in years past, to have the lawyers draft up a privacy policy to slap onto the homepage. Users want control of their data, and if they can’t get it from your product, they’ll move on to a competitor.

[We pay a ton of attention to this issue. Still working at it.]

Source: Creative Good » Blog – Article Feed

David Berreby – The obesity era

David Berreby – The obesity era:

Consider, for example, this troublesome fact, reported in 2010 by the biostatistician David B Allison and his co-authors at the University of Alabama in Birmingham: over the past 20 years or more, as the American people were getting fatter, so were America’s marmosets. As were laboratory macaques, chimpanzees, vervet monkeys and mice, as well as domestic dogs, domestic cats, and domestic and feral rats from both rural and urban areas. In fact, the researchers examined records on those eight species and found that average weight for every one had increased. The marmosets gained an average of nine per cent per decade. Lab mice gained about 11 per cent per decade. Chimps, for some reason, are doing especially badly: their average body weight had risen 35 per cent per decade. Allison, who had been hearing about an unexplained rise in the average weight of lab animals, was nonetheless surprised by the consistency across so many species. ‘Virtually in every population of animals we looked at, that met our criteria, there was the same upward trend,’ he told me.

It isn’t hard to imagine that people who are eating more themselves are giving more to their spoiled pets, or leaving sweeter, fattier garbage for street cats and rodents. But such results don’t explain why the weight gain is also occurring in species that human beings don’t pamper, such as animals in labs, whose diets are strictly controlled. In fact, lab animals’ lives are so precisely watched and measured that the researchers can rule out accidental human influence: records show those creatures gained weight over decades without any significant change in their diet or activities. Obviously, if animals are getting heavier along with us, it can’t just be that they’re eating more Snickers bars and driving to work most days. On the contrary, the trend suggests some widely shared cause, beyond the control of individuals, which is contributing to obesity across many species.

[Reductionism seems ill equipped to make sense of this system.]



The emphasis on text is also striking. More than just content, text has replaced iconography in many cases. Look at Camera: the modes — VIDEO, PHOTO, SQUARE, PANO — are represented by text for the first time ever on iOS. This to me is proof that “clarity” has taken top priority. iOS is available in a number of countries and languages, which means every piece of text has to be localized (translated) many times over. This isn’t only time consuming, it’s disruptive to UI design: a short word in English is not necessarily short in German, and suddenly things don’t fit on screen anymore. I attended many meetings at Apple where people cringed at changing a word shortly before release, because it meant a whole new round of localize-then-build-then-test.

[Yes to cringing over text changes are easy.]

Source: Apple Outsider

Scripting News: The quiet war in tech.

Scripting News: The quiet war in tech.:

I said a while back that if you want to understand politics you have to become deeply immersed in tech. The political reporters and bloggers have been totally too casual about that, even the smart relatively open-minded ones, and that even includes Glenn Greenwald. Is he really prepared to listen to Snowden, or can he just report an approximation of what Snowden tells him? It’s the latter, because as smart as Greenwald is, he hasn’t been spending the last N years schooling himself in the technology that we’ve built our existence around.

So think about it, how are we going to boot up the intelligence we need to make sense of this situation in time to make a difference?

Serious question, and heavy times.

[Go read. Thoughts?]

Source: Scripting News

Frank Chimero × Blog × Generosity of Perspective

Frank Chimero × Blog × Generosity of Perspective:

Designers are usually the most aware of the problems in their work, and I can imagine a bunch of them in Cupertino reading Twitter during the keynote saying, “I told you we had to fix that before we shipped!” Every time I assume a talented person isn’t painfully aware of the flaws in their work, I am wrong.

[Frank’s post is named Generosity of Perspective, and while he claims some remorse for his knee jerk tweeted reaction, even in this post I think he’s missing his own point. This software has not shipped! This is a developer oriented preview shipping months and months from now. I suspect iOS7 is not the sort of thing you’d want to install on your every day iPhone. Again, it’s not supposed to be. It’s shipping months from now!! So if we are to be generous in our perspective, and while so many of us in the design and development community can get all riled up for good or bad with what Apple does, could we at least give the designers and engineers a chance to ship? Seems like that is the last amount of generous we could be. BTW, Frank, love your book!]