For a fee, these companies offer to optimize the money-losing headache of returns. Adam Vitarello, co-founder of Optoro, which manages returns for companies such as Target and American Eagle, says his company’s U.S.-based clients restock 90% of their returns, and most of the rest, which Optoro tracks through its platform’s reuse rate, is diverted to secondary channels like eBay, leaving about 4% headed to the landfill.
But they rely also on the same overloaded infrastructure that the rest of the e-commerce global supply chain runs through once a sale is made. One of Optoro’s logistics partners is UPS, which hired nearly 100,000 new workers during the holiday season to keep up with high online shopping volumes. Rest of World’s AirTagged returns appeared to travel via the U.S. Postal Service, which has experienced unprecedented delays during the pandemic, due to high volumes, worker shortages, and increased labor costs. Shein confirmed that the U.S. Postal Service is among its own logistics partners.
[I think we shouldn’t expect to pay much low prices for clothes, and also expect that they’ll last for a long time. The “quick fashion” industry is not helping the planet.]
Source: Pixel Envy