Month: April 2022

20. Framing

20. Framing:

Which customer segment is affected? How valuable is this segment compared to the others? What other things are going on in the business that need our attention? You’ll sometimes see live SQL queries and people pulling up past customer research data in a framing session to answer a question or narrow down the opportunity.

The output of a framing session is a well-framed problem: something where the business says “if we can shape this into something doable and execute within X weeks, that will be meaningful to us.” There’s a commitment to spend time shaping, but not yet a commitment to go into a build cycle. That final bet still needs to be made based on how the shaping goes.

[A missing link to a great degree for many companies.]

Screen Shot 2022 03 23 at 2 00 31 PM

Apple’s Self Service Repair now available

Apple’s Self Service Repair now available:

The new online store offers more than 200 individual parts and tools, enabling customers who are experienced with the complexities of repairing electronic devices to complete repairs on the iPhone 12 and iPhone 13 lineups and iPhone SE (3rd generation), such as the display, battery, and camera. Later this year the program will also include manuals, parts, and tools to perform repairs on Mac computers with Apple silicon.

[Still checking this out, but maybe it’ll help savvy folks fix their phones.]

Senate Confirms Ketanji Brown Jackson to Supreme Court

Senate Confirms Ketanji Brown Jackson to Supreme Court: Live Updates:

The Senate on Thursday confirmed Judge Ketanji Brown Jackson to the Supreme Court, making her the first Black woman to be elevated to the pinnacle of the judicial branch in what her supporters hailed as a needed step toward bringing new diversity and life experience to the court.

Overcoming a concerted effort by conservative Republicans to derail her nomination, Judge Jackson was confirmed on a 53-47 vote, with three Republicans joining all 50 Democrats in backing her. The vote was a rejection of Republican attempts to paint her as a liberal extremist who has coddled criminals. Dismissing those portrayals as distorted and offensive, Judge Jackson’s backers saw the confirmation as an uplifting occasion, one where a representative of a group often pushed into the background instead moved to the forefront.

[Excellent.]