Everything all the users know and more

Scripting News: Monday, April 3, 2023:

A sense that because I work for the company that made the product, I know everything all the users know and more. It’s the same fallacy that applies to Silicon Valley billionaires. You have to step into a new perspective to love the product, one that has nothing to do with who you work for or how validated you are by reporters and the public.

[I made a similar point recently. “Just because some process or thing works for you doesn’t make you an expert.” ]