Twitter: The Modern Day Complaint Department – Shopify

Twitter: The Modern Day Complaint Department – Shopify:

Whether the complaints are justified or not, every online store can be a victim of public scorning on Twitter. As an ecommerce merchant you need to start thinking of Twitter as a public complaint department. The secret to running a successful Twitter complaint department is to give awesome customer service. Here’s where to start

[Nice way to think about it.]

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