If I tell you the greatest thing about the iPhone 5 is how it “feels,” you’ll accuse me of being a superficial aesthete who cares more for form than function. You don’t care how a phone was built or how it looks; you just want it to work. But I think that argument misses something important about what it means for a phone to “work well”: When you’re holding a device all the time, how it feels affects its functionality. Or, as Steve Jobs might say, how it feels is how it works.
[I know this to be true from objects I craft myself. If people are going to touch it, how it feels is a huge part of how it works. I recently built some objects that were “so nice” that the folks they were built for refused to use them as they were designed. In short, they put a cover on them. An utter failure.]