American Airlines earned an enemy:
So that’s the end of our two week nightmare battling American Airlines. A bag lost to gross negligence of American Airlines and that asshole of a passenger who took it in the first place (who takes a wrong bag, filled with baby clothing and toys, fails to report it for almost a week, then doesn’t return it at all?).
Never did someone express a true emotion of empathy at American Airlines. Never an offer to put someone with authority and competence on the case to get to the bottom of it. No offers of even token gestures for our sour experience. No nothing.
American Airlines, you are a terrible company. I hope that your disdain for helping customers in trouble catches up to you one day and you go out of business.
[Well… it doesn’t get worse than that for customer experience does it?]