In some ways, what’s going on here is that companies are conducting a gigantic research experiment on their employees without necessarily being equipped to understand the data their worker-surveillance systems produce. Only about one in three medium-to-large companies has an analytics and data science team capable of parsing the kind of data these systems spit out, says Mr. Kropp of Gartner.
However employees feel about increased monitoring of how they do their work, they may not have much choice about it, as more companies make working from home contingent on employee acceptance of monitoring. One Prodoscore client that recently shifted to remote work specified that employees who wanted to work from home had to use Prodoscore, says Mr. Powell. In the first month, 80% of the company’s employees, or 3,200 of them, opted in, he adds.
[Sure, sure. Hold a gun to people’s head and surprise! They accept the monitoring. If you’re an employer and your staff is (supposedly) quiet quitting… maybe you should try and understand the lack of motivation by… wait for it… talking to them? C’mon. We can do better than surveil everyone.]