I don’t recommend anyone do business with them, whether as a customer or anything else; I was CEO of Fog Creek when we decided to sell FogBugz, and if I knew the difference between what we were told ahead of the deal and what happened after, I never would have approved it. I didn’t see that they’d done this latest shitty thing until now but I really lament that they’ve sunk to an even lower new level.
I’ll add this as well… from Marco Arment who called them… “I was concerned about possibly getting sent to collections and affecting credit.
The phone guy, over a VERY laggy, scratchy overseas connection, basically said my data was already deleted and the billing failure would auto-delete the account without any more action.”
[Well, that’s quite a thing. Shame on them.]