Two lessons: Big business will try to bully you. They will try to decide when to pay you. They will decide how your pricing should work. They will ask for special treatment compared to your smaller customers.
Don’t give in. Once you start treating your customers differently, you are in for a world of drama and deceit. Whenever we get asked for special treatment, I simply remember what Jennie Alexander always said: “’No’ is a complete sentence.”
The second lesson: Pay your vendors on the day you get their invoice. When someone drops off work they did for us, they leave with a check. When an invoice arrives, John pays it the same day.
Vendors remember this. And if you’ve wondered how we kept so many of our products in stock during the pandemic shortages, you now have your answer.
These folks are such a pleasure to deal with, and they produce (and write) some of the best works in the field. The books themselves are a joy, beautifully designed, printed and bound. I must repeat this line… it’s so important! “Jennie Alexander always said: “’No’ is a complete sentence.”