Oh. Wow. They took the time to rather ludicrously assure me that this is voluntary. They made sure to note that I won’t get upsold. They even urged me to act fast on this not-exciting-in-the-least offer, so I can get my answers in before the survey closes. Finally, they thanked me in advance, with a few hollow words. What they didn’t do was offer any compensation, nor even a reason for why I would spend 20 minutes completing this survey for them.
As you can no doubt guess, I didn’t. Instead, I took that time to write this post mocking AT&T. It helpfully provides feedback about their survey request, and they’re welcome to read it for free. What can I say? I’m a giver.
As far as the information on why I switched providers though? For that, they’ll have to pony up. AT&T, I encourage a prompt response, as the cost of my time is only going up.
[I don’t get it either… but that’s BigCo thinking.]